Refund and Returns Policy — Skntp

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Welcome to Skntp. This Refund and Returns Policy (“Policy”) outlines the terms and conditions governing returns, exchanges, refunds, and cancellations for products purchased on our website at skntp.com. By making a purchase from us, you agree to the terms of this Policy. Please read it carefully.

Return Policy Overview

At Skntp, we want you to be completely satisfied with your purchase. We accept returns for refunds and exchanges. When you return an eligible item, you may choose to receive your refund through one of the following options:

• Refund to Original Payment Method: The refund will be issued back to the same payment method you used to place the original order.
• Store Credit: You may elect to receive store credit instead, which can be used toward future purchases on skntp.com.

Returns that do not meet the eligibility conditions outlined in this Policy will not be accepted. Please review the sections below for full details.

Return Window

You may initiate a return within 30 days of the delivery date of your order. Please note that the return window begins on the date your package is delivered to you — not the date you placed the order. Any return requested after the 30-day window has expired will not be accepted, and no refund or exchange will be provided for items returned past this deadline.

Restocking Fee

A restocking fee of 15% may apply to certain returns. If applicable, this fee will be deducted from your refund amount. Original shipping charges paid at checkout are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., we shipped the wrong item or a defective product).

Return Eligibility and Conditions

To be eligible for a return, your item must meet the following conditions:

• The item must be unworn, unwashed, and in the same condition that you received it.
• All original tags must still be attached to the item.
• The item must be in its original packaging, including any labels, hang tags, and protective wrapping.
• The item must not have any strong odors, such as perfume, smoke, or other fragrances, as these items cannot be restocked and will be rejected.
• Skntp reserves the right to reject any return that does not meet these conditions. Items that fail inspection may be returned to you at your expense or disposed of, depending on the nature of the issue.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final Sale items and clearance items explicitly marked as non-returnable at the time of purchase.
• Personalized or custom-printed items, including any product that has been customized with your name, text, or design choices.
• Gift cards are non-refundable under any circumstances.
• Underwear and swimwear (if applicable) are non-returnable for hygiene and health reasons.
• Any item marked as non-returnable on its product detail page at the time of purchase.

How to Initiate a Return

1. Contact Customer Service: Reach out to our team using the contact details provided via

   Our Store Solutions

   📍 Address: 8892 St. Lawrence Ave, Winfield, Canada

   📧 Email: contact@skntp.com

   📞 Phone: 66 83-1319

   🌐 Web: skntp.com

   to request a Return Authorization (RA) number.
2. Provide Your Order Details: Include your order number, the specific item name(s), size, color, and the reason for your return.
3. Receive Your RA Number: Our team will review your request and issue an RA number along with return shipping instructions. You can expect to receive your RA number within 1–2 business days.
4. Package and Ship Your Return: Pack the item securely and ship it to the return address provided alongside your RA number via

   Our Store Solutions

   📍 Address: 8892 St. Lawrence Ave, Winfield, Canada

   📧 Email: contact@skntp.com

   📞 Phone: 66 83-1319

   🌐 Web: skntp.com

   .

Please note: Returns submitted without a valid RA number may not be accepted and could be returned to you or disposed of. We strongly recommend waiting to ship your return until you have received your RA number and instructions.

Return Packaging and Shipping

When returning an item, please follow these packaging and shipping guidelines:

• Pack the item in its original packaging whenever possible. If the original packaging is no longer available, use a sturdy box or mailer to protect the item during transit.
• We recommend using a trackable shipping method so you can monitor the delivery of your return to us.
• Skntp is not responsible for packages that are lost or damaged in transit during the return shipment. We encourage you to retain proof of postage and tracking information.
• Keep your return tracking number until your refund has been fully processed, in case any issues arise.
• The return shipping address will be provided to you when you receive your RA number via

  Our Store Solutions

  📍 Address: 8892 St. Lawrence Ave, Winfield, Canada

  📧 Email: contact@skntp.com

  📞 Phone: 66 83-1319

  🌐 Web: skntp.com

  .

Refund Processing

Once we receive your returned item, it will be inspected to ensure it meets our return eligibility conditions. Refunds are processed within 5–10 business days after the returned item is received and passes inspection.

• Refunds issued to the original payment method (credit card, debit card, PayPal, etc.) may take an additional 3–7 business days to appear on your account, depending on your bank or payment processor.
• Store credit refunds, if chosen by the customer, will be issued within 1–2 business days and will be sent to the email address associated with your account.
• You will receive a refund confirmation email once your refund has been processed. If you do not receive this email within the expected timeframe, please contact us.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide your order number and a description of the issue. We may ask you to submit photos of the damage or defect so we can assess the situation.

For damaged or defective items, we will arrange either a free replacement or a full refund at your choice. Skntp will cover all return shipping costs associated with damaged or defective items, and you will not be charged a restocking fee in these cases.

Wrong Item Received

If you receive the wrong item — whether it is the wrong size, wrong color, or a completely different product — please contact us within 7 days of delivery. Include your order number and a description of what was received versus what you ordered.

For wrong-item errors, we will either send the correct item at no additional cost or issue a full refund. Skntp will cover all return shipping costs for wrong-item returns, and no restocking fee will apply.

Order Cancellation

You may cancel your order only if it has not yet been shipped. Cancellation requests must be made within 12 hours of placing the order. Once an order has been dispatched, it cannot be cancelled, and you will need to follow the standard return process outlined in this Policy.

To request a cancellation, please contact our customer service team using the details provided via

Exchange Policy

We offer exchanges for a different size or color of the same product. To request an exchange, please contact customer service using

• If the replacement item is more expensive than the original, you will be charged the price difference.
• If the replacement item is less expensive, the difference will be refunded to you.
• All exchanges are subject to item availability. If the requested size or color is out of stock, we will notify you and offer an alternative or a full refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

You can also visit our website at skntp.com for additional information and support.